Perceived usefulness, user involvement and behavioral intention: an empirical study of ERP implementation

Kwasi Amoako-Gyampah

Department of Information Systems and Operations Management, Bryan School of Business and
Economics, University of North Carolina-Greensboro, PO Box 26165, Greensboro NC 27402, USA
Available online 11 January 2005

Abstract
Many firms have implemented enterprise resource planning (ERP) systems in the past few years. The expensive nature of these systems requires that effective usage of these systems be attained in order for an organization to derive the expected benefits from the technology. This study looks at the influence that perceived usefulness, user involvement, argument for change, prior usage and ease of use have on the behavioral intention to use an ERP system. A mail survey was used to collect data in an organization that was implementing an ERP system. A total of 571 responses were obtained. The results indicate that users perception of the perceived usefulness, ease of use of the technology, and the users level of intrinsic involvement all affect their intention to use the technology. The results seem to suggest that  managerial efforts aimed at increasing the users perceptions of the usefulness and personal relevance of the technology will contribute to implementation success, where success is defined as effectual usage of the technology. The paper ends with possible extensions to this study.
 

2004 Elsevier Ltd. All rights reserved.
 

Keywords: Enterprise resource planning systems; Perceived usefulness; Ease of use; Technology acceptance; User involvement

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Information Technology Acceptance in the social service sector context : an exploration

Wei Zhang and Oscar Gutierrez

Keywords : decomposed theory of planned behavior, information technology, perceived client usefulness, perceived organizational usefulness, social services sector.

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INFORMATION TECHNOLOGY CONTINUANCE: A THEORETIC EXTENSION AND EMPIRICAL TEST

Anol Bhattacherjee; Johan Perols; Clive Sanford
The Journal of Computer Information Systems; Fall 2008; 49, 1; ProQuest Computing pg. 17

Keyword :

Information technology usage, continuance, expectation-disconfirmation theory, survey research.

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Investigating students’ perceived satisfaction, behavioral intention, and effectiveness of e-learning: A case study of the Blackboard system

Shu-Sheng Liaw

General Education Center, China Medical University, 91 Shiuesh Road, Taichung 404, Taiwan

Received 25 July 2007; received in revised form 29 August 2007; accepted 4 September 2007

Abstract
Although the benefits of e-learning have been discussed in various previous studies; it is a critical issue of better understanding the reasons why some learners are dissatisfied with the e-learning experience. Therefore, this research investigates learners’ satisfaction, behavioral intentions, and the effectiveness of the Blackboard e-learning system. A total of 424 university students were surveyed using a standard questionnaire. The results showed that perceived self-efficacy is a critical factor that influences learners’ satisfaction with the Blackboard e-learning system. Perceived usefulness and perceived satisfaction both contribute to the learners’ behavioral intention to use the e-learning system. Furthermore, e-learning effectiveness can be influenced by multimedia instruction, interactive learning activities, and e-learning system quality. This research proposes a conceptual model for understanding learners’ satisfaction, behavioral intention, and effectiveness of using the e-learning system.

2007 Elsevier Ltd. All rights reserved.

Keywords: E-leaning; Satisfaction; Intention; Effectiveness; The Blackboard; TAM; 3-TUM

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Ackoff’s Management Misinformation Systems

This case is adapted from a classic article entitled “Management Misinformation Systems.” It was written by Russell L. Ackoff and appeared in Management Sciences. In the article, Ackoff identified five common assumptions about information systems and then explained why he disagreed with them.

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ALIGNING THE IT HUMAN RESOURCE WITH BUSINESS VISION: THE LEADERSHIP INITIATIVE AT 3M

Robert Roepke, Ritu Argawal

Increasingly, business leaders are demanding that IT play the role of a business partner and a strategic enabler. In such an environment, IT human capital has assumed considerable significance. Insightful lT leaders recognize that the greatest impediments to success are often related to people rather than to information, technology, and systems. What is not quite clear to lT leaders, however, is exactly how to develop and leverage this human capital in support of business needs. The transformation of IT from a backoffice support role to a strategic business partner requires new roles and competencies for IT leaders and professionals. Key challenges for IT leaders are to envision these roles and competencies and to develop and implement programs to translate this vision to reality. This paper describes the IT human resource vision that is guiding such a transformation at 3llla large multiproduct, diversified manufacturing firm (1998 sales: $15 billion)-and focuses on the implementation of its leadership initiative. This initiative was instrumental in not only allowing 3M to develop needed skills and behaviors among its IT professionals, it also helped 3M evade an industry-wide recruitment and retention trend. The major conceptual models guiding the leader ship initiative as well as implementation details are presented. Challenges encountered on the way and the lessons learned from the journey are discussed. 3M's experiences provide opportunities for managers in other organizations to develop valuable insights regarding the management of human capital in IT.

Keywords: Information systems professionals, leadership development, human resource strategy, managing IT professionals, recruiting and retaining IT professionals.


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The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance

James Y.L. Thong, Se-Joon Hong, Kar Yan Tam

Department of Information and Systems Management, School of Business and Management, Hong Kong University of Science and Technology, Clear Water Bay, Kowloon, Hong Kong

Business School, Korea University, Anam-dong, Seongbuk-gu, Seoul, Republic of Korea
Available online 19 June 2006

Abstract
The expectation-confirmation model (ECM) of IT continuance is a model for investigating continued information technology (IT) usage behavior. This paper reports on a study that attempts to e xpand the set of post-adoption beliefs in the ECM, in order to extend the application of the ECM beyond an instrumental focus. The expanded ECM, incorporating the post-adoption beliefs of perceived usefulness, perceived enjoyment and perceived ease of use, was empirically validated with data collected from an on-line survey of 811 existing users of mobile Internet services. The data analysis showed that the expanded ECM has good explanatory power (R2 ¼ 57:6% of continued IT usage intention and R2 ¼ 67:8% of satisfaction), with all paths supported. Hence, the expanded ECM can provide supplementary information that is relevant for understanding continued IT usage. The significant effects of post-adoption perceived ease of use and perceived enjoyment signify that the nature of the IT can be an important boundary condition in understanding the continued IT usage behavior. At a practical level, the expanded ECM presents IT product/service providers with deeper insights into how to address IT users’ satisfaction and continued patronage.
 

2006 Elsevier Ltd. All rights reserved.
 

Keywords: Information technology continuance; Expectation-confirmation model; Technology acceptance; Post-adoption beliefs; Mobile internet services

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